The minimum rental period is one month.
Archives: Faqs
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How do I add or remove items from my unit?
You may access your unit during any hours and add or remove items as needed without prior notice.
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I can’t log into my account?
Please contact our customer support team for assistance with account access or password reset.
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The unit won’t open with the PIN code?
Please contact reception immediately, and our team will assist you after verifying your identity.
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Will staff help with loading and unloading?
Staff assistance may be available on request; however, customers are generally responsible for handling their own items unless moving services are arranged.
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How is my privacy protected?
Customer data and access details are handled confidentially and protected in accordance with company policies and UAE regulations.
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Do staff members have access to my unit?
No, staff do not access customer units unless authorized by the customer or in case of emergency.
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What if my items are damaged inside storage?
We provide insurance coverage of AED 500 per sq. ft., which can be claimed in case of damage caused by fire, flooding, or other covered incidents.
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What happens during a power failure?
Our facility is equipped with backup power systems to maintain security and essential operations.
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Can I share my storage unit with someone else?
Yes, sharing is allowed provided all users are officially authorized and registered with us.