Yes, pickup and delivery services can be arranged on request through approved moving partners, subject to availability and additional charges.
Archives: Faqs
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Do you provide packing and moving services?
Yes, we can assist in arranging professional packing and moving services through our trusted partners upon request.
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What is the move-in and move-out process?
The self-storage process is simple: move-in by selecting a unit, completing payment, and signing the agreement; move-out by notifying us one week before your expiry date, clearing the unit completely, and visiting the reception to sign the checkout form to process the security deposit.
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Is pest control done regularly?
Yes, our facility conducts scheduled professional pest control to uphold the highest standards of cleanliness and safety, ensuring your belongings remain fully protected at all times.
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Will my belongings be protected from heat, humidity, and moisture?
Yes, with our central air-conditioned facility, your belongings are protected from excess heat, humidity, and moisture, ensuring a safe and controlled environment for long-term storage.
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Is insurance included or do I need to buy it separately?
Yes, free insurance is included with your storage rental. It provides coverage of AED 500 per sq. ft., protecting your belongings against theft, fire, and water damage at no extra cost.
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What security features are available (CCTV, guards, access control)?
Our storage facility offers robust security measures to ensure the safety of your belongings. This includes 24/7 CCTV monitoring, professional on-site security personnel, and controlled access systems, providing a secure and well-managed storage environment.
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Are the storage units fully air-conditioned?
Yes, all our storage units are fully air-conditioned with a central AC system, providing a consistent, temperature-controlled environment to protect your belongings at all times.
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How do I know what size storage unit I need?
The required storage unit size depends on the quantity and type of items you plan to store. Our team can assess your needs and recommend the most suitable unit, or you may visit the facility to view unit sizes before making a decision.
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Can I visit the storage facility before I book?
Yes, you are welcome to visit our storage facility prior to booking. Our team will be pleased to provide a guided tour of the facility and assist you in selecting the most suitable storage solution for your needs.