Our facility is equipped with backup power systems to maintain security and essential operations.
Category: Problems with the Storage Unit
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What if my items are damaged inside storage?
We provide insurance coverage of AED 500 per sq. ft., which can be claimed in case of damage caused by fire, flooding, or other covered incidents.
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Do staff members have access to my unit?
No, staff do not access customer units unless authorized by the customer or in case of emergency.
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How is my privacy protected?
Customer data and access details are handled confidentially and protected in accordance with company policies and UAE regulations.
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Will staff help with loading and unloading?
Staff assistance may be available on request; however, customers are generally responsible for handling their own items unless moving services are arranged.
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The unit won’t open with the PIN code?
Please contact reception immediately, and our team will assist you after verifying your identity.
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I can’t log into my account?
Please contact our customer support team for assistance with account access or password reset.
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How do I add or remove items from my unit?
You may access your unit during any hours and add or remove items as needed without prior notice.