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Have Questions About Self Storage?

To start renting a storage unit, simply choose the required unit size, confirm availability with our team, complete the rental agreement with valid identification, and make the payment. Once finalized, you may move in and access your unit securely.

Yes, you are welcome to visit our storage facility prior to booking. Our team will be pleased to provide a guided tour of the facility and assist you in selecting the most suitable storage solution for your needs.

The required storage unit size depends on the quantity and type of items you plan to store. Our team can assess your needs and recommend the most suitable unit, or you may visit the facility to view unit sizes before making a decision.

Yes, all our storage units are fully air-conditioned with a central AC system, providing a consistent, temperature-controlled environment to protect your belongings at all times.

Our storage facility offers robust security measures to ensure the safety of your belongings. This includes 24/7 CCTV monitoring, professional on-site security personnel, and controlled access systems, providing a secure and well-managed storage environment.

Yes, free insurance is included with your storage rental. It provides coverage of AED 500 per sq. ft., protecting your belongings against theft, fire, and water damage at no extra cost.

Yes, with our central air-conditioned facility, your belongings are protected from excess heat, humidity, and moisture, ensuring a safe and controlled environment for long-term storage.

Yes, our facility conducts scheduled professional pest control to uphold the highest standards of cleanliness and safety, ensuring your belongings remain fully protected at all times.

The self-storage process is simple: move-in by selecting a unit, completing payment, and signing the agreement; move-out by notifying us one week before your expiry date, clearing the unit completely, and visiting the reception to sign the checkout form to process the security deposit.

Yes, we can assist in arranging professional packing and moving services through our trusted partners upon request.

Yes, pickup and delivery services can be arranged on request through approved moving partners, subject to availability and additional charges.

Yes, packing materials such as boxes, bubble wrap, and tapes are available for purchase at our facility. Shelving options may also be available depending on unit type and availability.

For safety reasons and to minimize fire risk, our storage units do not have individual lights or sockets inside the unit. However, sockets are provided in the corridors for any necessary use.

An Antresol (upper-level) unit is a storage space located on a raised level within the warehouse.

Customers may store household items, furniture, documents, business inventory, and personal belongings. Prohibited items include perishable goods, hazardous or flammable materials, illegal items, weapons, live animals, and any items restricted by UAE law.

Yes, we offer flexible rental plans to suit short-term, long-term, and seasonal storage requirements.

Yes, businesses can rent multiple units and scale up or down based on their operational needs.

Yes, we periodically offer promotions and long-term rental discounts. Please contact our team for current offers.

Yes, we provide customized corporate storage solutions tailored to business requirements, including document storage and inventory management.

Yes, all storage units and common areas are regularly cleaned, sanitized, and maintained to high hygiene standards.

While customers are responsible for packing their items, we strongly recommend professional packing for fragile items and can arrange this service upon request.

You can access your storage unit using your assigned access credentials during any hours.

Yes, all storage units are accessible 24/7, including weekends and public holidays.

Yes our facility remains open all day even on public Holidays

Yes, trolleys, lifts, and designated loading/unloading areas are available to assist with moving items.

Yes, authorized access can be granted to another person with prior written approval from the registered email ID.

Our Facility is 24/7

Our staff will guide you during your first visit, and clear signage is available throughout the warehouse

No, CCTV footage is strictly monitored for security purposes only and is not accessible to customers

We provide padlock with 3 keys. Incase the keys are lost, customer has to buy a new padlock.

No, only company-provided locks are permitted as they are insurance-covered and compliant with our security system.

Yes, sharing is allowed provided all users are officially authorized and registered with us.

Yes, a refundable security deposit equivalent to one month’s rent is required.

Rental payments are made in advance as per the agreed billing cycle.

We accept cash, card payments, and bank transfers.

No, all charges are transparent and clearly mentioned in the agreement.

Our facility is equipped with backup power systems to maintain security and essential operations.

We provide insurance coverage of AED 500 per sq. ft., which can be claimed in case of damage caused by fire, flooding, or other covered incidents.

No, staff do not access customer units unless authorized by the customer or in case of emergency.

Customer data and access details are handled confidentially and protected in accordance with company policies and UAE regulations.

Staff assistance may be available on request; however, customers are generally responsible for handling their own items unless moving services are arranged.

Please contact reception immediately, and our team will assist you after verifying your identity.

Please contact our customer support team for assistance with account access or password reset.

You may access your unit during any hours and add or remove items as needed without prior notice.

The minimum rental period is one month.

Yes, unit size changes are allowed subject to availability and may require contract adjustment.

Yes, a notice period is clearly stated in the rental agreement and must be followed for termination.

Yes, VAT-compliant invoices are issued for all payments.

Valid Emirates ID or passport, along with payment completion, is required.

Yes, the rental agreement can be shared for review prior to signing.

Yes, re-registration is possible and treated as a new contract, subject to documentation and deposit requirements.

Yes, customer details can be updated by contacting reception with valid documents.

Yes, official documents can be requested through our reception team.

Cancellation is subject to the notice period mentioned in the rental agreement.

Written notice must be sent from the registered email ID as per the notice period.

The security deposit refund is processed after unit inspection and completion of checkout formalities i.e. within 14 days effective check out date

Yes, a final inspection is conducted to ensure the unit is empty and in good condition.

Yes, moving services can be arranged upon request.

The unit must be cleared completely and the checkout form signed at reception.

Yes, you can rent the same unit again in the future, subject to availability at the time of booking.

Yes, if the customer is unavailable, a written authorization from the registered email ID is required.
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